Complaint handling Complaint handling
England Not yet in force
- 20Referral of complaint
- 21Allocation of complaint
- 22Action after allocation of complaint
- 23Grievance
- 24Complaint of misconduct: investigation
- 25Complaint of misconduct: report
- 26Complaint of misconduct: conciliation
- 27Complaint of serious misconduct
- 28Safeguarding issues arising during investigation