Rule 20 Decision on a grievance

(1)

The designated person must, after receipt of the response under rule 18 or, if no response is received, after the expiry of the period provided for by rule 18 (2), decide whether the complaint is—

(a)

upheld in full,

(b)

upheld in part, or

(c)

dismissed.

(2)

As soon as reasonably practicable after making a decision under this rule, the designated person must—

(a)

record the outcome of the complaint in the form set out in Form 5, and

(b)

give a copy of Form 5 to the parties to the complaint.

(3)

The record of the outcome of the complaint must include—

(a)

a summary of the grievance and the issues in respect of which the designated person made a decision,

(b)

a summary of the information relied on for the purposes of that decision,

(c)

a statement of whether the grievance was upheld in full, upheld in part or dismissed,

(d)

if the grievance is wholly or partly resolved, specify the steps taken to resolve it, and

(e)

if the grievance is not wholly resolved, state that fact.