Gas supply Gas supply

England, Wales and Scotland

1. 11Standards of performance.
2. 12Information with respect to levels of performance.
3. 13Information to be given to customers about overall performance.
4. 14. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5. 15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6. 16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7. 17Billing disputes.
8. 18Preliminary investigation of disputes by Gas Consumers’ Council
9. 19. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .