Paragraph 2 I1

A regulator may consider a complaint about a term or notice to which this Schedule applies (a “relevant complaint”).

If a regulator other than the CMA intends to consider a relevant complaint, it must notify the CMA that it intends to do so, and must then consider the complaint.

If a regulator considers a relevant complaint, but decides not to make an application under paragraph 3 in relation to the complaint, it must give reasons for its decision to the person who made the complaint.