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Section 15 Reference of postal matters to OFCOMF7I1

(1)

F1 A consumer advocacy body must refer any complaint within section 11(1)(a), or to which section 12(3) applies, to F2 the Office of Communications (“OFCOM”) if F3 that consumer advocacy body considers that—

(a)

the subject matter of the complaint indicates that F4a regulatory condition imposed under Part 3 of the Postal Services Act 2011 has been contravened,

(b)

the subject matter of the complaint is a referable matter, or

(c)

it is appropriate to do so.

(2)

F5 The consumer advocacy bodies and F6OFCOM must, from time to time, agree the descriptions of matters which are to be referred to OFCOM and, for the purposes of subsection (1)(b), a matter is a “referable matter” if it is of a description for the time being so agreed.

Annotations

Textual amendments

F1

Words in s. 15(1) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 12(19)(a)(i) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)

F2

Words in s. 15(1) substituted (1.10.2011) by Postal Services Act 2011 (c. 5) , s. 93(2) (3) , Sch. 12 para. 177(3)(a) ; S.I. 2011/2329 , art. 3

F3

Words in s. 15(1) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 12(19)(a)(ii) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)

F4

Words in s. 15(1)(a) substituted (1.10.2011) by Postal Services Act 2011 (c. 5) , s. 93(2) (3) , Sch. 12 para. 177(3)(b) ; S.I. 2011/2329 , art. 3

F5

Words in s. 15(2) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 12(19)(b) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)

F6

Word in s. 15(2) substituted (1.10.2011) by Postal Services Act 2011 (c. 5) , s. 93(2) (3) , Sch. 12 para. 177(4) ; S.I. 2011/2329 , art. 3

F7

S. 15 heading substituted (1.10.2011) by Postal Services Act 2011 (c. 5) , s. 93(2) (3) , Sch. 12 para. 177(2) ; S.I. 2011/2329 , art. 3

Commencement

I1

S. 15 in force at 1.10.2008 by S.I. 2008/2550 , art. 2 , Sch.

Notes on Part 1

Textual amendments

F1

Pt. 1 heading substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 12(2) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)

Modifications

C1

Pt. 1: power to apply (with modifications) conferred (26.10.2023) by Energy Act 2023 (c. 52), s. 334(2)(l), Sch. 18 para. 61(1)

C2

Pt. 1: power to extend (N.I.) conferred (26.10.2023) by Energy Act 2023 (c. 52), s. 334(2)(l), Sch. 18 para. 61(3)

C3

Pt. 1 applied (with modifications) (E.W.S.) (1.4.2025 for specified purposes, 27.1.2026 in so far as not already in force) by The Heat Networks (Market Framework) (Great Britain) Regulations 2025 (S.I. 2025/269), regs. 1(3)(d)(4), 54