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Regulation 12 Complaints

Original text. Later amendments are not shown.

(1)

The Authority must maintain arrangements designed to enable payment service users and other interested parties to submit complaints to it that a requirement imposed by the Community Regulation has been breached by a payment service provider.

(2)

Where it considers it appropriate, the Authority must include in any reply to a complaint under paragraph (1) details of the ombudsman scheme established under Part 16 of the 2000 Act (the ombudsman scheme).