Regulation 42 Information about take-back services
A take-back service provider must provide or display, or provide for display, the take-back service information referred to in paragraph (6), in accordance with this regulation.
Where a take-back service provider offers orally (for example, by telephone) to supply deposit items to a consumer, the take-back service provider must provide at the same time—
the scheme information,
the take-back service information, and
if requested, the take-back service information in writing or direct the person to where that information can be found through any means of distance communication.
A take-back service provider who displays, or offers, deposit items for supply at any premises must—
display the take-back service information on those premises so it is available to a consumer choosing deposit items, and to comply with paragraph (7), and
if requested, provide the take-back service information in writing to a consumer who purchases any deposit items or direct the person to where that information can be found through any means of distance communication.
A take-back service provider who offers deposit items for supply through any means of distance communication must—
ensure that the take-back service information is displayed so as to comply with paragraph (7) as part of the description of the deposit items on or in the relevant means of distance communication, or
where the take-back service provider is not responsible for the means of distance communication, provide the take-back service information to the person who is responsible, for display as part of the description of the deposit items on or in the relevant means of distance communication.
A take-back service provider who provides a person with the take-back service information under paragraph (4)(b) must ask the person to whom they provide that information to display it so that it complies with paragraph (7).
In this regulation the “take-back service information” means—
a statement as to how the consumer may accept the offer of the take-back service,
a statement that the take-back service provider may refuse to accept a returnable item if the provider has a reasonable excuse under regulation 11, and in that case a return amount will not be paid,
a statement of any steps that the consumer must take to enable any returnable items to be collected by the take-back service provider (including, for example, if the consumer must book a collection slot, how such a slot may be booked and the means to be used to identify any returnable items provided by that consumer),
if a return amount is to be paid other than when the returnable items are collected from the consumer, a statement as to how and when the return amount will be paid to the consumer,
a summary of the procedure maintained by the deposit management organisation for the making of any complaint about the operation of the take-back service, and
contact details for the deposit management organisation.
A display of information must be displayed clearly and accessibly, including through any means of distance communication.