Regulation 13 Conduct of agency

Where the agency is acting otherwise than as an employment agency^f1, the registered person shall make suitable arrangements to ensure that the agency is conducted, and the personal care arranged by the agency, is provided—

(a)

so as to ensure the safety of service users;

(b)

so as to safeguard service users against abuse or neglect;

(c)

so as to promote the independence of service users;

(d)

so as to ensure the safety and security of service users' property, including their homes;

(e)

in a manner which respects the privacy, dignity and wishes of service users, and the confidentiality of information relating to them; and

(f)

with due regard to the sex, religious persuasion, racial origin, and cultural and linguistic background and any disability of service users, and to the way in which they conduct their lives.

Annotations

Footnotes

f1: See section 121(1) of the Care Standards Act 2000 for the definition of employment agency.