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Regulation 21 Review of quality of service provision

Changes not yet applied. Later legislation changes this provision in ways not yet written into the text below:

(1)

The registered person shall introduce and maintain a system for reviewing at appropriate intervals the quality of personal care which the agency arranges to be provided.

(2)

The registered person shall supply to the Commission a report in respect of any review conducted by him for the purposes of paragraph (1) and shall make a copy of the report available on request for inspection at the agency premises by service users and persons acting on behalf of service users.

(3)

The system referred to in paragraph (1) shall provide for consultation with service users and persons acting on behalf of service users.