Chapter I QUALITY OF SERVICE PROVISION
Northern Ireland
- 13Fitness of domiciliary care workers supplied by an agency
- 14Conduct of agency
- 15Arrangements for the provision of prescribed services
- 16Staffing
- 17Staff handbook
- 18Provision of information to service users
- 19Disclosure of Information
- 20Identification of workers
- 21Records
- 22Complaints
- 23Assessment of quality of services
- 24Improvement plan