Regulation 6 Service user’s guideI1
Northern Ireland
The registered person shall produce a written service user’s guide which shall include—
a summary of the statement of purpose;
the terms and conditions in respect of the services to be provided to service users, including details as to the amount and method of payment of fees, if appropriate;
a summary of the complaints procedure established in accordance with regulation 22; and
the address and telephone number of the F1RQIA.
The registered person shall supply a copy of the service user’s guide to the RQIA and every service user and, upon request, to the service user’s representative.
On request the registered person shall also provide, to the service user or the service user’s representative, access to a copy of the most recent inspection report and information on how to access earlier inspection reports.
Annotations
Textual amendments
- F1
Words in Regulations substituted (11.4.2014) by Health and Social Care (Amendment) Act (Northern Ireland) 2014 (c. 5), Sch. para. 1(1)(a) (with Sch. para. 1(2))
Commencement
- I1
Reg. 6 in operation at 30.4.2007, see reg. 1