Paragraph 4 Response to notice of complaint: initial steps
(1)
Unless paragraph 9 applies, the operator must, within 48 hours of receiving a notice of complaint, send the complainant an acknowledgement in writing of the notice.
(2)
The acknowledgement must—
(a)
where paragraph 2 applies, state that the operator has acted in accordance with that paragraph;
(b)
where paragraph 3 applies, inform the complainant that the statement has been removed from the locations on the website which were specified in the notice of complaint.