Regulation 12 Dispute determinations
Where the EII support payments administrator receives a notice under regulation 11 it must, before the 28th day after the day on which it receives that notice, either—
reject the notice; or
accept the notice (in full or in part).
If the EII support payments administrator does not consider that it has sufficient information to make the decision required by paragraph (1) it must issue a notice to the applicant who gave the notice under regulation 11(1), setting out—
details of the notice to which this notice relates;
that it does not have sufficient information to accept the notice;
the information that it needs in order to make one or more of the decisions required by paragraph (1);
the date of the notice it is issuing and the period within which the information must be provided to it;
the address or email address to which the information must be provided;
that failure to provide the information requested may result in a claim being rejected or accepted on different terms.
If the EII support payments administrator does not consider that it has sufficient information to properly make the decision required by paragraph (1) it may request information from the electricity supplier which charged the network charges in respect of which the notice under regulation 11 was issued and that supplier is under a duty to provide the requested information within a reasonable period of time.
Where the EII support payments administrator accepts such a notice (in full or in part) it must, as soon as reasonably practicable, determine the change in value of any previous determination resulting from that acceptance.
Whether the EII support payments administrator rejects or accepts such notice (in full or in part), it must, as soon as reasonably practicable, issue a notice to the person who gave that notice, setting out its decision and the reasons for it.