Regulation 17 Dispute resolution
(1)
A milk purchase contract must set out a procedure according to which a producer may make a complaint to the business purchaser relating to the milk purchase contract.
(2)
The procedure must provide—
(a)
that the producer must make the complaint by giving a notice to the business purchaser;
(b)
the contact details of a person to whom the producer may give the notice; and
(c)
that, upon receiving the notice, the business purchaser must investigate, and take all reasonable steps to resolve, the complaint.