Regulation 10 Eligible complaints – breach of the relevant requirements by a green deal assessor

After regulation 57 insert—

“Eligible complaints – breach of the relevant requirements by a green deal assessor

57A.

(1)

An eligible complaint in respect of a breach of the relevant requirements by a green deal assessor is a complaint—

(a)

if made when there is no energy plan or green deal plan with a green deal provider for installation of any of the improvements recommended by the assessor—

(i)

to the assessor;

(ii)

by the owner or occupier who arranged for a qualifying assessment to be carried out by the assessor; and

(iii)

which the assessor is required to handle under the code of practice; or

(b)

if made when there is an energy plan or green deal plan with a green deal provider for installation of one or more of the improvements recommended by the assessor—

(i)

to the green deal provider;

(ii)

by the improver or the bill payer; and

(iii)

which the green deal provider is required to handle under the code of practice.”.