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Schedule Letting Agent Code of Practice

Original text. Later amendments are not shown.

CONTENTS
1.Introduction
Background
Who does the Code apply to?
What if a letting agent does not comply with the Code?
How do the requirements of professional bodies and other legislation relate to the Code?
Using the Code
2.Overarching standards of practice
3.Engaging landlords
Before taking instructions
Terms of business
Ending the agreement
4.Lettings
Marketing and advertising
Giving correct information to prospective tenants
Charging fees
Viewings
Applications
References and checks
Tenancy agreement
Tenancy deposits
Moving in (inventory/check-in)
5.Management and maintenance
Rent collection
Property access and visits
Carrying out repairs and maintenance
Contractors and third parties
6.Ending the tenancy
Bringing the tenancy to an end
Inventory/check-out
Tenancy deposits
7.Communications and resolving complaints
Communications
Complaints resolution
8.Handling landlords’ and tenants’ money, and insurance arrangements
Client accounts
Debt recovery
Professional indemnity arrangements
Provision of insurance products
Criminal activity
  1. SECTION 1Introduction
  2. SECTION 2Section 2: Overarching standards of practice
  3. SECTION 3Engaging landlords
  4. SECTION 4Lettings
  5. SECTION 5Management and maintenance
  6. SECTION 6Ending the tenancy
  7. SECTION 7Communications and resolving complaints
  8. SECTION 8Handling landlords’ and tenants’ money, and insurance arrangements