Paragraph 4 Conditions relating to redress

The scheme must provide that—

(a)

the individual determining a complaint may, in circumstances specified in the scheme, make an order requiring a scheme member to provide redress (“redress order”) of the following types to the complainant—

(i)

providing an apology or explanation;

(ii)

paying compensation of no more than £25,000;

(iii)

taking such other actions in the interests of the complainant as the person determining the complaint may specify;

(b)

where it would be practicable for the scheme member to provide evidence of their having provided the redress required by a redress order, the order may require the member to do so;

(c)

a redress order must specify the period within which the scheme member concerned must comply with the requirements of the order;

(d)

in determining the period mentioned in sub-paragraph (c), the circumstances of the particular case must be taken into account.