Regulation 37 Information to be provided to providers and recipients on request
The competent authority for a service activity must, on the request of a provider or recipient of the service, provide that person with information on the way in which the requirements referred to in regulation 36(1)(a) are generally interpreted and applied.
The information provided under paragraph (1) must be—
clear and unambiguous, and
provided by electronic means.
A competent authority must respond to a request under paragraph (1) as quickly as possible.
Where a competent authority is requested to provide information referred to in paragraph (1) but the request is not one which it is required to respond to under this regulation, the competent authority must inform the person making the request as quickly as possible.
This regulation does not require the provision of legal advice in individual cases.