Regulation 8 Notification of dismissal or non-entertainment of complaint
The Commissioner must notify in writing the person making the complaint of the reasons why the complaint has been dismissed or is not being entertained under the scheme.
In particular, the Commissioner must inform the person making the complaint whether—
it cannot be considered by the Commissioner because it is not a relevant complaint within the meaning of section 4(3) of the 2016 Act;
it is being dismissed because—
it falls within regulation 3(3) (complaint not previously communicated);
it falls within one of subparagraphs (a) or (b) of regulation 7 (dismissing a complaint); or
the complaint is not being entertained under the scheme because it was not made within the time limits set out in regulation 5(1).
If the Commissioner dismisses a complaint, the Commissioner may notify the person against whom the complaint was made.