Regulation 20 Provision of rebate to broader group customers
Where a compulsory scheme electricity supplier provides the prescribed rebate to a domestic customer, that rebate is only to be treated as being provided under this Chapter if—
the supplier has notified eligibility criteria and verification measures to the Authority;
either—
the rebate is provided after the Authority has approved the eligibility criteria and verification measures; or
in scheme year 1, the rebate is provided before the Authority has decided whether to approve the eligibility criteria and verification measures, and the Authority subsequently approves them;
the supplier applies its verification measures; and
it appears to the supplier that the customer meets its eligibility criteria.
A compulsory scheme electricity supplier must provide the prescribed rebate to a broader group customer by—
crediting to the customer’s electricity account an amount as a result of which the amount (including Value Added Tax) charged to the customer is reduced by the amount of the prescribed rebate;
tendering payment of the amount of the prescribed rebate to the customer; or
providing a customer who pre-pays for electricity with credit in the amount of the prescribed rebate against the cost (including Value Added Tax) of future electricity use.
The date on which a compulsory scheme electricity supplier provides the prescribed rebate to a customer is the date on which the supplier complies with paragraph (2).
Where a compulsory scheme electricity supplier provides the prescribed rebate to a domestic customer under this Chapter, it must—
specify on the customer’s bill; or
otherwise notify the customer in writing,
that the customer has been given a rebate under the Warm Home Discount scheme.