Paragraph 9 Access to information

(1)

The database operator must use their best endeavours to ensure that they—

(a)

answer all telephone calls received in normal working hours on all working days;

(b)

provide the information in paragraph 7 free of charge to authorised third parties during all normal working hours where requested; and

(c)

where the database operator charges for responding to a telephone call, charge a reasonable rate for the call.

(2)

For the purposes of sub-paragraph (1)(a) and (b) “normal working hours” means the hours between 9am and 5pm.

(3)

For the purposes of sub-paragraph (1)(b), “authorised third parties” means—

(a)

any constable;

(b)

any representative of the Secretary of State; or

(c)

any representative of the local authority.