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Consumer protection: standards of performance Consumer protection: standards of performance

England, Wales and Scotland

  1. 39Electricity supply: performance in individual cases.
  2. 39AStandards of performance in individual cases: electricity distributors.
  3. 39BStandards of performance in individual cases: disputes.
  4. 40Electricity supply: overall performance.
  5. 40AOverall standards of performance: electricity distributors.
  6. 40BProcedures for prescribing or determining standards of performance.
  7. 41APromotion of reductions in carbon emissions: ... electricity distributors and electricity suppliers
  8. 41AAScottish Ministers' promotion of reductions in carbon emissions: electricity suppliers
  9. 41BPromotion of reductions in home-heating costs: electricity distributors and electricity suppliers
  10. 41BAScottish Ministers' promotion of reductions in home-heating costs: electricity suppliers
  11. 42Information with respect to levels of performance.
  12. 42AInformation to be given to customers about overall performance.
  13. 42AAPublication of statistical information about standards of performance.
  14. 42ABInformation relating to complaints handling standards
  15. 42BProcedures for dealing with complaints.
  16. 42CRemuneration and service standards.

Notes on Part I

Modifications

C1

Pt. I modified (5.10.2004) by Energy Act 2004 (c. 20), ss. 184(12), 185(13), 198(2); S.I. 2004/2575, art. 2(1), Sch. 1

C2

Pt. I modified (S.) (30.11.2005) by The Electricity from Non-Fossil Fuel Sources (Scotland) Saving Arrangements Order 2005 (S.S.I. 2005/549), arts. 1(1), 9

C3

Pt. 1 excluded (30.12.2015) by The Port Talbot Steelworks Generating Station Order 2015 (S.I. 2015/1984), arts. 1, 7(2) (with art. 26)

C4

Pt. I (ss. 1-64) applied (1.10.2001) by S.I. 2001/3264, regs. 4(2), 5(2)

C5

Pt. I (ss. 1-64) amended (E.W.) (27.10.2000) by S.I. 2000/2727, art. 10

Pt. I (ss. 1-64) amended (7.11.2000) by 2000 c. 27, s. 105(1)(a); S.I. 2000/2974, art. 2, Sch. (subject to transitional provisions in arts. 3-12)

Pt. I (ss. 1-64) amended (E.W.) (1.10.2001) by S.I. 2000/2727, art. 10 (as substituted (1.10.2001) by S.I. 2001/3268, art. 2(13))