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Regulation 5 Amendment of the Principal Regulations

Original text. Later amendments are not shown.

After regulation 6 (Reconnection) of the Principal Regulations insert—

“Obligation to complete a supplier transfer

6ZA.
(1)

This regulation applies where a customer requests a supplier transfer.

(2)

This regulation does not apply where the supplier transfer cannot be completed because—

(a)

the customer notifies the new supplier that they do not wish the supplier transfer to take place;

(b)

a previous supplier transfer is being processed in relation to the same meter point; or

(c)

the customer’s current supplier objects to the supplier transfer.

(3)

Where this regulation applies the new supplier must complete the supplier transfer—

(a)

within the period of 15 working days beginning with the day of receipt by the new supplier of sufficient information to—

(i)

confirm the supplier transfer relates to the customer who requested it, and

(ii)

identify the meter point or meter points to which the supplier transfer request relates;

(b)

where the customer has requested a supplier transfer takes places on a date after the end of the period referred to in sub-paragraph (a), on the date requested; or

(c)

where the customer has existing debt on a prepayment meter and the new supplier agrees to be assigned that debt, within the period of 15 working days beginning with the day of that assignment being agreed between the old and new supplier, but no later than 32 working days from receipt by the new supplier of the information in sub-paragraph (a)(i) and (ii).

Avoidance of erroneous transfers

6ZB.
(1)

This regulation applies where a new supplier proposes to complete a supplier transfer.

(2)

This regulation does not apply where a customer is transferred to a supplier appointed by the Authority following a last resort supply direction being given within 21 working days of an agreement reached in accordance with regulation 6C(1)(b).

(3)

Where this regulation applies the new supplier must only complete a supplier transfer where there is a valid contract with the customer who is subject to the supplier transfer.

(4)

For the purposes of this regulation, failure to meet the standard of performance in paragraph (3) is determined when the old supplier and the new supplier have agreed that the customer has been transferred without a valid contract.”