Regulation 6 Amendment of the Principal Regulations

After regulation 6C^f1 (Resolution of erroneous transfers) of the Principal Regulations insert—

“Provision of a final bill

6CA.

(1)

This regulation applies where a supplier no longer has responsibility for the supply of electricity or gas to the customer where—

(a)

a customer transfers to another supplier under a valid contract; or

(b)

a supplier’s responsibility for the supply of electricity or gas to the customer has otherwise terminated.

(2)

This regulation does not apply where responsibility for the supply of electricity or gas to a customer transfers from one supplier to another supplier without a valid contract.

(3)

Where this regulation applies in circumstances where a customer transfers to another supplier under a valid contract, the old supplier must within 6 weeks of the supplier no longer having responsibility for the supply of electricity or gas, issue the customer’s final bill.

(4)

Where this regulation applies in circumstances where a supplier’s responsibility for the supply of electricity or gas to the customer has otherwise terminated, that supplier must issue the customer’s final bill within 6 weeks of the later of the date on which—

(a)

the supplier no longer has responsibility for the supply of electricity or gas; or

(b)

the supplier is notified of no longer having responsibility for the supply of electricity or gas”.