Regulation 11 Appointments
This regulation applies where a supplier—
agrees with a customer that the supplier will visit the customer’s premises during a day for the purpose of—
removing an appropriate meter and installing a substitute appropriate meter;
ascertaining the register of an appropriate meter; or
providing a supply to the customer’s premises, where the customer has not previously received a supply at the premises and an appropriate meter and any necessary electric line or electrical plant have previously been provided, by energising the supply at the supplier’s fuse; or
gives notice to a customer that the supplier will visit the customer’s premises specified in the notice during a day stated in the notice, being a visit in connection with the activities which he is authorised to carry on under his licence which requires access to be afforded to his representative or for which it would otherwise be reasonable to expect the customer to be present.
Where this regulation applies and the visit is not made during the stated day, the supplier shall, except in the circumstances described in paragraph (3) and subject to paragraph (4), pay to the customer the prescribed sum.
The circumstances described in this paragraph are—
each of the circumstances described in regulation 15 provided that, in paragraph (6) of that regulation, he gave the customer not less than one working day’s prior warning (whether or not in writing) that he would be unable to make the visit on the stated day or the circumstances in which that paragraph applied occurred at a time when it was not reasonably practicable to give such a notice;
the visit is for the purposes of responding to information received under regulation 3 or a notice under regulation 5, 8 or 9; and
the visit is wholly or mainly in connection with cutting off the supply in exercise of the power contained in sub-paragraph 1(6) of Schedule 6 to the Act.
Where a visit is to be made for more than one purpose under sub-paragraph (1)(a), and the supplier does not carry out more than one of those purposes, the supplier shall not be required to pay more than one prescribed sum under paragraph (2).
In this regulation, “stated day” means the day agreed between the supplier and the customer under sub-paragraph (1)(a) or specified in the notice under sub-paragraph (1)(b) and where a part of a day is specified in a notice by the supplier to the customer means that part of that day.