Regulation 12 Notice of rights
A supplier shall prepare and from time to time revise a statement describing the rights prescribed for the benefit of customers under these Regulations and the effect of section 39(4) of the Act in a form and having a content which a supplier could reasonably expect would be within the understanding of tariff customers and shall—
give a copy of the statement, and of any revision of the statement to the Director and to the consumers' committee allocated to the supplier, before he makes it available to customers;
at least once in any period of twelve months dispatch to each tariff customer of the supplier a copy of the statement (in the form current at the time it is provided);
make a copy of the statement (in its current form) available for inspection by any person at any premises of or occupied by the supplier open to customers in the normal course of the supplier’s business during the normal opening hours of the premises; and
dispatch a copy of the statement (in its current form) to any person who requests it.
A supplier may prepare a separate statement for domestic and non-domestic customers and satisfy his obligation under sub-paragraph (b) or (d) of paragraph (1) by dispatching the statement appropriate to the class of customer to whom it is dispatched.