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Regulation 13 Voltage complaint

Original text. Later amendments are not shown.

(1)

This regulation applies to an electricity distributor where that distributor is notified by a customer whose premises are directly connected to its distribution system that —

(a)

the customer believes that the supply to the premises is being or has been given at a voltage outside the limits of the permitted variations; or

(b)

an event has occurred in relation to the supply and a distributor might reasonably expect the cause of the event to have been a supply given at a voltage outside the limits of the permitted variations.

(2)

Where this regulation and paragraph (3) apply, and the distributor fails within the prescribed period from the applicable date to offer to the customer to visit the customer’s premises to investigate the matter during a specified time, the distributor shall, except in any of the circumstances described in paragraph (5), pay to the customer the prescribed sum.

(3)

This paragraph applies where the distributor is reasonably satisfied that it is unable to provide an explanation of the probable reason for the matter notified under paragraph (1) without visiting the customer’s premises.

(4)

Where this regulation applies and the distributor—

(a)

where paragraph (3) applies, fails to visit the customer’s premises during the specified time, it shall pay to the customer the prescribed sum; or

(b)

where paragraph (3) does not apply, fails to dispatch to the customer an explanation of the probable reason for the matter notified under paragraph (1) within the prescribed period from the receipt of the notification, it shall pay to the customer the prescribed sum,

except in either case in any of the circumstances described in paragraph (5).

(5)

The circumstances described in this paragraph are each of the circumstances described in regulation 20 provided that, in relation to paragraph (6) of that regulation, the distributor gave the customer not less than one working day’s prior warning (whether or not in writing) that it would be unable to visit during the specified time or the circumstances in which that paragraph applied occurred at a time when it was not reasonably practicable to give such a warning.

(6)

In this regulation, “permitted variations” has the same meaning as in regulations made under section 29 of the Actf1.

Annotations

Footnotes

f1

1989 c. 29: section 29 was amended by paragraph 30 of Schedule 6 to the Utilities Act 2000.