Regulation 53 Reduction in qualifying amounts payable by qualifying financially disadvantaged customersI1

identify which of its customers are QFDCs for some or all of that period;

for as much of the billing period as a QFDC is a QFDC, apply the required reductions, as specified in or determined under the required reductions rules, to the qualifying amounts payable by it in respect of its qualifying supply;

inform each QFDC in respect of whose qualifying supply it has applied the required reductions of the amount of such reductions, or the basis on which they can be determined, either in, or within 15 days of issuing, an invoice or other statement account in respect of that period.

revise the invoice or statement or issue a credit note to reflect the required reductions, and

if the customer pays any amount in respect of such invoice or statement, it must credit to the customer’s account the amount by which such payment exceeds what was payable on the basis of the required reductions, or at the customer’s request reimburse such amount to the customer.