Division Services providing on-demand products (e.g. security, emergency)
United Kingdom
| ID | KPI | Proposed evaluation method |
|---|---|---|
| 1 | Quality and products completeness | Quality and completeness of the products |
| 2 | Product Timeliness (where applicable) | Percentage of products available on time on the Copernicus Service dissemination portal, in line with pre-defined benchmarks for each product |
| 3 | Service availability | Percentage of time the Copernicus Service dissemination portal is available for the users (per month) |
| 4 | User satisfaction (for assistance and services) | Result of the question ‘Overall, how satisfied are you with the Copernicus Service X? (1 = not satisfied, 4 = very satisfied)’, to be asked after each activation or to be included in an annual user satisfaction survey. |
| 5 | User Uptake | Number of activations |