OpenLegislation

Article 5 Information on consumer rights

United Kingdom

Original text. Later amendments are not shown.

The Commission shall ensure that citizens seeking information on their consumer rights or on out-of-court dispute resolution benefit from an online entry point, through the single digital gateway established by Regulation (EU) 2018/1724 of the European Parliament and of the Councilf1, enabling them to:

  1. (a)

    access up-to-date information about their Union consumer rights in a clear, understandable and easily accessible manner; and

  2. (b)

    submit a complaint through the online dispute resolution platform established under Regulation (EU) No 524/2013 and to the competent centre of the European Consumer Centres Network, depending on the parties involved.

Annotations

Footnotes

f1

Regulation (EU) 2018/1724 of the European Parliament and of the Council of 2 October 2018 establishing a single digital gateway to provide access to information, to procedures and to assistance and problem-solving services and amending Regulation (EU) No 1024/2012 (OJ L 295, 21.11.2018, p. 1).