Article 11 Complaints and rights of appealF1

Without prejudice to rights of appeal under national law, complaints regarding the application of Articles 7(2), 8, 8a, 10 and 14(1) to (4) and (6) shall be submitted to the coordination committee. The committee shall, within a period of one month following submission of the complaint, consider the matter and if possible make proposals to the coordinator in an attempt to resolve the problem. If the complaint cannot be settled, the F2Secretary of State may, within a further two month period, provide for mediation by an air carriers' or airports' representative organisation or other third party.

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