Division (a) Assistance at designated terminals

Assistance and arrangements necessary to enable disabled persons and persons with reduced mobility to:

• communicate their arrival at the terminal and their request for assistance at designated points,

• move from the designated point to the check-in counter, waiting room and embarkation area,

• board the vehicle, with the provision of lifts, wheelchairs or other assistance needed, as appropriate,

• load their luggage,

• retrieve their luggage,

• alight from the vehicle,

• carry a recognised assistance dog on board a bus or coach,

• proceed to the seat;