Article 16 Training
United Kingdom
Carriers and, where appropriate, terminal managing bodies shall establish disability-related training procedures, including instructions, and ensure that:
their personnel, other than drivers, including those employed by any other performing party, providing direct assistance to disabled persons and persons with reduced mobility are trained or instructed as described in parts (a) and (b) of Annex II; and
their personnel, including drivers, who deal directly with the travelling public or with issues related to the travelling public, are trained or instructed F1as described in part (a) of Annex II —
as described in part (a) of Annex II, and
in relation to local services, as described in part (b) of Annex II.
Carriers and terminal managing bodies must ensure that the requirements of paragraph 1 have been completed within the past five years in relation to any of their personnel who fall within point (a) or (b) of that paragraph in relation to local services.
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Annotations
Textual amendments
- F1
Words in Art. 16(1)(b) substituted (E.W.S.) (5.8.2026) by Bus Services Act 2025 (c. 24), ss. 35(4)(a), 41(5); S.I. 2026/834, reg. 2(g) (with regs. 3, 4)
- F2
Art. 16(1A) inserted (E.W.S.) (5.8.2026) by Bus Services Act 2025 (c. 24), ss. 35(4)(b), 41(5); S.I. 2026/834, reg. 2(g) (with regs. 3, 4)
- F3
Art. 16(2) omitted (31.12.2020) by virtue of The Rights of Passengers in Bus and Coach Transport (Amendment etc.) (EU Exit) Regulations 2019 (S.I. 2019/141), regs. 1(1), 4(11); 2020 c. 1, Sch. 5 para. 1(1)