Division (d) E-business processes and organisational aspectsF1

for enterprises using computers:

• use of an ERP (Enterprise Resource Planning) software package to share information among different functional areas;

• use of any software application for managing information on customers (Customer Relationship Management — CRM software) that makes it possible to collect, store and make available to other business functions information about the enterprise's customers;

• use of any software application for managing information on customers (Customer Relationship Management — CRM software) that enables information about customers to be analysed for marketing purposes.