Division (f) Barriers to the use of ICT, the internet and other electronic networks, e-commerce and e-business processesF1

for enterprises that received orders placed by customers in other Member States, via a website or apps, during the previous calendar year: information about the following difficulties when selling to other Member States:

• high costs of delivering or returning products;

• difficulties related to resolving complaints and disputes;

• adapting product labelling for sales to other Member States;

• lack of knowledge of foreign languages to communicate with customers in other Member States;

• restrictions imposed by the enterprise's business partners on sales to certain Member States.