Article 10 Transmission of user feedback
United Kingdom
All feedback provided by users through the common user feedback tool together with the URL links referred to in Article 2 shall be transferred automatically, as soon as it is provided by users, to the common data repository.
The service providers collecting feedback through an alternative user feedback tool shall use the mechanism referred to in Article 7(1)(c) and shall comply with the technical interoperability requirements set out in Annex II to enable the transfer of user feedback as soon as it is provided by users, simultaneously to the national user feedback recipients and to the common data repository.
Alternatively, they shall transfer asynchronously, in bulk, all feedback provided during a calendar month, within five working days following the end of that calendar month.
Service providers using an alternative user feedback tool shall ensure that:
only the feedback to questions and ratings corresponding to those in the common user feedback tool are transferred to the common data repository;
feedback provided as free text is not transmitted to the common data repository;
the URLs of the webpages from which feedback is collected are transmitted together with the feedback to the common data repository.
Where service providers qualify for the exception laid down in Article 7(3), they shall ensure that the feedback on questions that are similar to those included in a survey is transmitted to the common data repository.