Article 11 Access to and storage of user feedback
United Kingdom
The data on user feedback shall be stored in the common data repository linked to the common dashboard.
The Commission shall provide the following access rights to the user feedback stored in the common data repository:
national coordinators and the Commission shall have access to user feedback with the exception of free text comments;
service providers shall have access to user feedback concerning services for which they are responsible, including free text comments provided by users using the common feedback tool.
The Commission shall ensure that the user feedback is stored in the common data repository for a maximum of 3 years and is automatically deleted after this period.
The Commission shall ensure that the common dashboard enables its users to:
search, sort and filter the feedback;
visualise it in charts and graphs;
extract the data in the form of reports and download them.