Article 6 Functionalities of the common user feedback tool
United Kingdom
The common user feedback tool referred to in Article 25(1) of Regulation (EU) 2018/1724 shall contain the following elements:
questions to solicit user feedback, user ratings and a free text box, relevant for the webpages with information, procedures and assistance and problem solving services, as included in Annex III;
surveys with detailed questions on the quality of information, of online procedures and of the assistance and problem-solving services, to be invited to participate once that user has submitted the initial feedback;
automatic transmission of the user feedback to the common data repository;
capture and transmission of the URL of the webpage to which the user feedback relates together with the user feedback.
For the collection of user feedback on information and on procedures, service providers shall be able to choose between a version of the common feedback tool with or without a free text box.
The Commission shall ensure that the common dashboard sends regular email messages to all service providers using the common user feedback tool to remind them that they can consult the feedback regarding their services in the common dashboard.
The Commission shall make the common user feedback tool available in all official languages of the Union.