Article 11 Alternative dispute resolution (ADR) procedure

The Registry shall provide simple, accessible, efficient and uniform procedures to solve disputes pertaining to the registration of .eu domain names.

The rules on alternative dispute resolution procedures adopted by the Registry shall comply with Directive 2013/11/EU of the European Parliament and the Council^f1. They shall take into account international best practice in this area, including relevant World Intellectual Property Organization recommendations, and they shall comply with uniform procedural rules that are in line with those set out in ICANN’s uniform domain name dispute resolution policy.

The Registry may select reputable alternative dispute resolution providers with appropriate expertise. The selection process shall be objective, transparent and non-discriminatory. The list of these providers shall be published by the Registry.