Regulation 15 Initial handling and recording of complaints

Where a complaint is made to the Director General, the Director General must give notification of the complaint to the chief executive.

But the Director General need not give that notification if the Director General considers that there are exceptional circumstances that justify the chief executive not being given that notification.

Where the Director General gives notification of a complaint under paragraph (1), the Director General must notify the complainant that the notification has been given and of what it contained.

Where—

the chief executive must record the complaint.