Part 3 Handling of complaints and conduct matters, etc.

1. 14Duty to preserve evidence relating to complaints
2. 15Initial handling and recording of complaints
3. 16Keeping of records by the chief executive
4. 17Handling of complaints by the chief executive
5. 18Conduct matters arising in civil proceedings
6. 19Recording, etc., of conduct matters in other cases
7. 20Duty to preserve evidence relating to conduct matters
8. 21Complaints against a person who has subsequently ceased to be employed by the FSA