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Regulation 17 Handling of complaints by the chief executive

Original text. Later amendments are not shown.

(1)

This regulation applies where a complaint has been recorded by the chief executive unless the complaint—

(a)

is one which has been, or must be, referred to the Director General under regulation 23; and

(b)

is not for the time being either referred back to the chief executive under regulation 25 or the subject of a determination under regulation 36.

(2)

The chief executive is not to be required by virtue of any provisions of these Regulations to take any action in relation to the complaint but may handle the complaint in whatever manner the chief executive thinks fit, or take no action in relation to the complaint.