Part 3 HANDLING OF COMPLAINTS

England and Wales

1. 17Duties to preserve evidence relating to complaints
2. 18Initial handling and recording of complaints
3. 19Copies of complaints etc.
4. 20Failure to record a complaint
5. 21Reference of complaints to the Director General
6. 22Duties of the Director General on references under regulation 21
7. 23Handling of complaints by the Chief Executive
8. 24Disapplication of the requirements of these Regulations
9. 25Disapplication of the requirements of these Regulations: notifications, appeals etc.
10. 26Local resolution of complaints
11. 27Appeals relating to complaints dealt with other than by investigation