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The Gas and Electricity (Consumer Complaints Handling Standards) (Amendment) Regulations 2017

S.I. 2017/428 · Made 16 March 2017

Original text. legislation.gov.uk does not revise statutory instruments, so later amendments are not shown here. Changes made to it are listed under each provision when known.

Electricity

Gas

Made 16th March 2017

Coming into force 14th April 2017

The Gas and Electricity Markets Authorityf1, in exercise of the powers conferred by section 46 of the Consumers, Estate Agents and Redress Act 2007f2 and having prescribed standards under section 43 of that Actf3, makes the following Regulations:

Annotations to the whole text

Footnotes

f1

The Gas and Electricity Markets Authority was established by section 1(1) of the Utilities Act 2000 (c. 27).

f2

2007 c.17; for the definition of “regulated provider”, “relevant consumer” and “regulator” see section 42 of the Consumers, Estate Agents and Redress Act 2007, which was amended by paragraph 183 of Schedule 12 to the Postal Services Act 2011 (c. 5).

f3

Standards were prescribed in relation to the Gas and Electricity Market Authority’s regulated providers in the Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008 (S.I. 2008/1898, to which there are amendments not relevant to these regulations).

Contents

  1. 1Citation and commencement
  2. 2Amendment to the Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008
  3. Signature
  4. Explanatory note

1Citation and commencement

These Regulations may be cited as the Gas and Electricity (Consumer Complaints Handling Standards) (Amendment) Regulations 2017 and come into force on 14th April 2017.

2Amendment to the Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008

In regulation 10(3) of the Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008 (information to be provided to consumers), after “regulated provider” insert “who holds a licence under section 7A(1) of the Gas Act 1986 or section 6(1)(d) of the Electricity Act 1989 or both”.

Signature

The seal of the Gas and Electricity Markets Authority here affixed is authenticated by the signature of

L.S.

David Gray

A member of the Gas and Electricity Markets Authority

16th March 2017

Explanatory note

(This note is not part of the Regulations)

Regulation 10(3) of the Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008 (S.I. 2008/1898) requires all regulated providers to inform their customers once a year of the existence of their complaints handling procedure and how to obtain a copy of it. “Regulated provider” is defined in regulation 2(1) of those Regulations as anyone who holds a licence under section 7A(1) or 7(2) of the Gas Act 1986 (c. 44) or section 6(1)(c) or (d) of the Electricity Act 1989 (c. 29).

These Regulations amend the Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008 by disapplying the obligation in regulation 10(3) to those with licences under section 7(2) of the Gas Act 1986 (gas transporters) and section 6(1)(c) of the Electricity Act 1989 (electricity distributors); whilst leaving the obligation in place for those with licences under section 7A(1) of the Gas Act 1986 and section 6(1)(d) of the Electricity Act 1989 (gas and electricity suppliers).

These Regulations refer to licences granted by the Gas and Electricity Markets authority under the Gas Act 1986 and the Electricity Act 1989, which can be viewed online at https://epr.ofgem.gov.uk/Document.

A full impact assessment has not been produced for this instrument as no, or no significant impact on the private, voluntary or public sectors is foreseen.