Regulation 6 Disputes
Where a dispute is referred to the Authority for determination under sub-section 33AB(1) of the Act, the parties shall furnish to the Authority or, if the Authority so notifies the parties, to a person prescribed by the Authority pursuant to sub-section 33AB(1)(b) of the Act, such evidence in such form and at such time as it or the person so directs that it or the person may reasonably require to enable determination of the dispute.
Where a dispute is determined by an order requiring a gas supplier to make a payment to the customer and the gas supplier fails to make that payment, the customer may set-off the amount so ordered to be paid against any charges that are owed by the customer to the gas supplier.
An order determining a dispute—
may include a provision requiring the supplier or the customer to pay a sum in respect of the costs or expenses incurred by the person making the order; and
shall not (where there is more than one customer at the premises) determine who is beneficially entitled to any payment required to be made by the order.