Regulation 7 Payments
Paragraph (2) applies where a gas supplier is obliged to make a payment to a customer under any of regulations 3 to 5 (inclusive).
Where this paragraph applies and the gas supplier fails within the prescribed period from the applicable date to dispatch a notice to the customer advising that the payment is due to the customer and to make payment to the customer of the sum to which he is entitled, the gas supplier shall, except in any of the circumstances described in paragraph (3), pay to the customer the prescribed sum.
The circumstances described in this paragraph are—
each of the circumstances described in regulation 8; and
that there is a genuine dispute between the gas supplier and the customer as to whether the gas supplier is obliged to make the payment.
Where a gas supplier is required to make a payment under these Regulations—
in relation to any premises of which more than one person is a customer, a payment to any one or more of the customers of those premises shall be a complete discharge of the obligation of the gas supplier to make the payment to all the customers of those premises;
nothing in, or done by a gas supplier in consequence of, these Regulations shall determine who is beneficially entitled to any payment made in pursuance of these Regulations; and
nothing in the these Regulations shall permit a gas supplier to make a payment other than by means of—
a cheque or cash, or
a credit to the account of the customer for charges incurred or to be incurred in respect of the supply or the provision of any gas meter.