Paragraph 27 Provision of information

Changes not yet applied. Later legislation changes this provision in ways not yet written into the text below:

Sch. 1 para. 14 heading words substituted by Health and Care Act 2022 (Further Consequential Amendments) 2023 reg. 29(3)
Sch. 1 para. 56 words substituted by Health Education England (Transfer of Functions, Abolition and Transitional Provisions) 2023 Sch. 2 para. 8
Sch. 1 para. 56 words substituted by Care Act 2014 (Health Education England and the Health Research Authority) (Consequential Amendments and Revocations) 2015 Sch. 2 para. 19
Sch. 1 para. 29(1) substituted by National Health Service (Primary Dental Services and General Ophthalmic Services) (Miscellaneous Amendments and Transitional Provision) 2015 reg. 11
Sch. 1 para. 26(2) word omitted by Social Services and Well-being (Wales) Act 2014 (Secondary Legislation) 2016 Sch. 3 para. 105(a)
Sch. 1 para. 26(2) word inserted by Social Services and Well-being (Wales) Act 2014 (Secondary Legislation) 2016 Sch. 3 para. 105(b)
Sch. 1 para. 26(2) words inserted by Social Services and Well-being (Wales) Act 2014 (Secondary Legislation) 2016 Sch. 3 para. 105(c)
Sch. 1 Pt. 4A inserted by Local Authority Social Services and National Health Service Complaints 2009 Sch. para. 7(2)
Sch. 1 para. 22(1) substituted by Local Authority Social Services and National Health Service Complaints 2009 Sch. para. 7(3)(a)
Sch. 1 para. 26(1)(a)(ii) words substituted by Local Authority Social Services and National Health Service Complaints 2009 Sch. para. 7(3)(b)(i)
Sch. 1 para. 26(2) words added by Local Authority Social Services and National Health Service Complaints 2009 Sch. para. 7(3)(b)(ii)
Sch. 1 para. 1(1) words substituted by National Health Service (Miscellaneous Amendments Relating to Ophthalmic Services) 2010 reg. 3(6)(a)
Sch. 1 para. 1(2)(a) substituted by National Health Service (Miscellaneous Amendments Relating to Ophthalmic Services) 2010 reg. 3(6)(b)
Sch. 1 para. 2A inserted by National Health Service (Miscellaneous Amendments Relating to Ophthalmic Services) 2010 reg. 3(7)
Sch. 1 para. 17(3)(a) words substituted by National Health Service (Miscellaneous Amendments Relating to Ophthalmic Services) 2010 reg. 3(8)
Sch. 1 para. 40(3)(a) words substituted by National Health Service (Miscellaneous Amendments Relating to Ophthalmic Services) 2010 reg. 3(9)(a)
Sch. 1 para. 43(b) words substituted by National Health Service (Miscellaneous Amendments Relating to Ophthalmic Services) 2010 reg. 3(9)(b)
Sch. 1 para. 44(2)(k)(ii) substituted by National Health Service (Miscellaneous Amendments Relating to Ophthalmic Services) 2010 reg. 3(9)(c)
Sch. 1 para. 46(8) words substituted by National Health Service (Miscellaneous Amendments Relating to Ophthalmic Services) 2010 reg. 3(9)(d)
Sch. 1 para. 47(2) words substituted by National Health Service (Miscellaneous Amendments Relating to Ophthalmic Services) 2010 reg. 3(9)(e)
Sch. 1 para. 49(2)(a) words substituted by National Health Service (Miscellaneous Amendments Relating to Ophthalmic Services) 2010 reg. 3(9)(f)
Sch. 1 para. 50(4)(a) words substituted by National Health Service (Miscellaneous Amendments Relating to Ophthalmic Services) 2010 reg. 3(9)(g)
Sch. 1 para. 22 omitted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 reg. 4(3)
Sch. 1 para. 23 omitted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 reg. 4(3)
Sch. 1 para. 24 omitted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 reg. 4(3)
Sch. 1 para. 25 omitted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 reg. 4(3)
Sch. 1 para. 3 words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 reg. 4(4)
Sch. 1 para. 8(1)(a) words omitted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(1)
Sch. 1 para. 13(a) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(2)
Sch. 1 para. 13(c) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(2)
Sch. 1 para. 14 heading word substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(3)
Sch. 1 para. 14(1) word substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(3)
Sch. 1 para. 14(2)(a) word substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(3)
Sch. 1 para. 14(2)(b) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(3)
Sch. 1 para. 16 heading words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(4)(a)
Sch. 1 para. 16(2) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(4)(a)
Sch. 1 para. 16(1) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(4)(b)(i)
Sch. 1 para. 16(1)(b) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(4)(b)(ii)
Sch. 1 para. 16(3) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(4)(c)(i)
Sch. 1 para. 16(3) words omitted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(4)(c)(ii)
Sch. 1 para. 17(1) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(5)
Sch. 1 para. 17(3) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(5)
Sch. 1 para. 18(1) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(6)
Sch. 1 para. 18(3) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(6)
Sch. 1 para. 19 heading words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(7)
Sch. 1 para. 19(1) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(7)
Sch. 1 para. 20 substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(8)
Sch. 1 para. 26(1)(a)(i) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(9)(a)
Sch. 1 para. 26(3) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(9)(a)
Sch. 1 para. 26(2) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(9)(b)(i)
Sch. 1 para. 26(2) words omitted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(9)(b)(ii)
Sch. 1 para. 27 words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(10)
Sch. 1 para. 28 words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(11)
Sch. 1 para. 29(1)(a)(b) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(12)
Sch. 1 para. 33(1)(2) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(13)
Sch. 1 para. 34(1) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(14)
Sch. 1 para. 34(4) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(14)
Sch. 1 para. 34(5) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(14)
Sch. 1 para. 34(6) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(14)
Sch. 1 para. 35(2) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(15)
Sch. 1 para. 35(4)(b) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(15)
Sch. 1 para. 35(5) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(15)
Sch. 1 para. 35(6) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(15)
Sch. 1 para. 35(7) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(15)
Sch. 1 para. 36(1) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(16)
Sch. 1 para. 36(2) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(16)
Sch. 1 para. 36(3) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(16)
Sch. 1 para. 37 words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(17)
Sch. 1 para. 38 words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(18)
Sch. 1 para. 39(1) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(19)
Sch. 1 para. 40 words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(20)
Sch. 1 para. 41 and heading words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(21)
Sch. 1 para. 42 and heading words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(22)
Sch. 1 para. 43 and heading words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(23)
Sch. 1 para. 44 heading words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(24)(a)
Sch. 1 para. 44(1) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(24)(a)
Sch. 1 para. 44(2)(c) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(24)(a)
Sch. 1 para. 44(2)(m) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(24)(a)
Sch. 1 para. 44(3) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(24)(b)(i)
Sch. 1 para. 44(4)(5) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(24)(b)(i)
Sch. 1 para. 44(3) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(24)(b)(ii)
Sch. 1 para. 44(4)(5) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(24)(b)(ii)
Sch. 1 para. 45 and heading words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(25)
Sch. 1 para. 46(1) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(26)(a)
Sch. 1 para. 46(2)(b) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(26)(a)
Sch. 1 para. 46(3) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(26)(a)
Sch. 1 para. 46(5)-(8) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(26)(a)
Sch. 1 para. 46(4) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(26)(b)
Sch. 1 para. 46 heading words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(26)
Sch. 1 para. 47 heading words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(27)
Sch. 1 para. 47(1)-(3) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(27)
Sch. 1 para. 47(4)(b) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(27)
Sch. 1 para. 48(2)-(5) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(28)
Sch. 1 para. 49(1)-(4) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(29)
Sch. 1 para. 50(1)-(3) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(30)
Sch. 1 para. 50(4)(a) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(30)
Sch. 1 para. 50(5) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(30)
Sch. 1 para. 52(6) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(31)
Sch. 1 para. 53(b) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(32)
Sch. 1 para. 56 inserted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(33)
Sch. 1 para. 51(1) words substituted by Health Care and Associated Professions (Indemnity Arrangements) 2014 Sch. 2 para. 12(a)(i)
Sch. 1 para. 51(1)(a) substituted by Health Care and Associated Professions (Indemnity Arrangements) 2014 Sch. 2 para. 12(a)(ii)
Sch. 1 para. 51(1)(b) words substituted by Health Care and Associated Professions (Indemnity Arrangements) 2014 Sch. 2 para. 12(a)(iii)
Sch. 1 para. 51(2)(a) words substituted by Health Care and Associated Professions (Indemnity Arrangements) 2014 Sch. 2 para. 12(b)
Sch. 1 para. 51(2)(aa) inserted by Health Care and Associated Professions (Indemnity Arrangements) 2014 Sch. 2 para. 12(c)
Sch. 1 para. 51(2)(b) words substituted by Health Care and Associated Professions (Indemnity Arrangements) 2014 Sch. 2 para. 12(d)
Sch. 1 para. 38 words substituted by National Health Service (Ophthalmic Services and Optical Charges and Payments) 2023 reg. 2(4)
Sch. 1 para. 19(2) word omitted by National Health Service (Ophthalmic Services and Optical Charges and Payments) 2024 reg. 2(7)(a)(i)
Sch. 1 para. 19(2)(d) and word inserted by National Health Service (Ophthalmic Services and Optical Charges and Payments) 2024 reg. 2(7)(a)(ii)
Sch. 1 para. 21(1) Sch. 1 para. 21 renumbered as Sch. 1 para. 21(1) by National Health Service (Ophthalmic Services and Optical Charges and Payments) 2024 reg. 2(7)(b)(i)
Sch. 1 para. 21(1) words substituted by National Health Service (Ophthalmic Services and Optical Charges and Payments) 2024 reg. 2(7)(b)(i)
Sch. 1 para. 21(2) inserted by National Health Service (Ophthalmic Services and Optical Charges and Payments) 2024 reg. 2(7)(b)(ii)

The contractor shall inform the PCT, at such intervals as it shall agree with the PCT, of the number of complaints it has received under the procedure established in accordance with this Part.