Part 5 Complaints

Changes not yet applied. Later legislation changes this provision in ways not yet written into the text below:

• Sch. 1 para. 14 heading words substituted by Health and Care Act 2022 (Further Consequential Amendments) 2023 reg. 29(3)
• Sch. 1 para. 56 words substituted by Health Education England (Transfer of Functions, Abolition and Transitional Provisions) 2023 Sch. 2 para. 8
• Sch. 1 para. 56 words substituted by Care Act 2014 (Health Education England and the Health Research Authority) (Consequential Amendments and Revocations) 2015 Sch. 2 para. 19
• Sch. 1 para. 29(1) substituted by National Health Service (Primary Dental Services and General Ophthalmic Services) (Miscellaneous Amendments and Transitional Provision) 2015 reg. 11
• Sch. 1 para. 26(2) word omitted by Social Services and Well-being (Wales) Act 2014 (Secondary Legislation) 2016 Sch. 3 para. 105(a)
• Sch. 1 para. 26(2) word inserted by Social Services and Well-being (Wales) Act 2014 (Secondary Legislation) 2016 Sch. 3 para. 105(b)
• Sch. 1 para. 26(2) words inserted by Social Services and Well-being (Wales) Act 2014 (Secondary Legislation) 2016 Sch. 3 para. 105(c)
• Sch. 1 Pt. 4A inserted by Local Authority Social Services and National Health Service Complaints 2009 Sch. para. 7(2)
• Sch. 1 para. 22(1) substituted by Local Authority Social Services and National Health Service Complaints 2009 Sch. para. 7(3)(a)
• Sch. 1 para. 26(1)(a)(ii) words substituted by Local Authority Social Services and National Health Service Complaints 2009 Sch. para. 7(3)(b)(i)
• Sch. 1 para. 26(2) words added by Local Authority Social Services and National Health Service Complaints 2009 Sch. para. 7(3)(b)(ii)
• Sch. 1 para. 1(1) words substituted by National Health Service (Miscellaneous Amendments Relating to Ophthalmic Services) 2010 reg. 3(6)(a)
• Sch. 1 para. 1(2)(a) substituted by National Health Service (Miscellaneous Amendments Relating to Ophthalmic Services) 2010 reg. 3(6)(b)
• Sch. 1 para. 2A inserted by National Health Service (Miscellaneous Amendments Relating to Ophthalmic Services) 2010 reg. 3(7)
• Sch. 1 para. 17(3)(a) words substituted by National Health Service (Miscellaneous Amendments Relating to Ophthalmic Services) 2010 reg. 3(8)
• Sch. 1 para. 40(3)(a) words substituted by National Health Service (Miscellaneous Amendments Relating to Ophthalmic Services) 2010 reg. 3(9)(a)
• Sch. 1 para. 43(b) words substituted by National Health Service (Miscellaneous Amendments Relating to Ophthalmic Services) 2010 reg. 3(9)(b)
• Sch. 1 para. 44(2)(k)(ii) substituted by National Health Service (Miscellaneous Amendments Relating to Ophthalmic Services) 2010 reg. 3(9)(c)
• Sch. 1 para. 46(8) words substituted by National Health Service (Miscellaneous Amendments Relating to Ophthalmic Services) 2010 reg. 3(9)(d)
• Sch. 1 para. 47(2) words substituted by National Health Service (Miscellaneous Amendments Relating to Ophthalmic Services) 2010 reg. 3(9)(e)
• Sch. 1 para. 49(2)(a) words substituted by National Health Service (Miscellaneous Amendments Relating to Ophthalmic Services) 2010 reg. 3(9)(f)
• Sch. 1 para. 50(4)(a) words substituted by National Health Service (Miscellaneous Amendments Relating to Ophthalmic Services) 2010 reg. 3(9)(g)
• Sch. 1 para. 22 omitted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 reg. 4(3)
• Sch. 1 para. 23 omitted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 reg. 4(3)
• Sch. 1 para. 24 omitted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 reg. 4(3)
• Sch. 1 para. 25 omitted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 reg. 4(3)
• Sch. 1 para. 3 words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 reg. 4(4)
• Sch. 1 para. 8(1)(a) words omitted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(1)
• Sch. 1 para. 13(a) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(2)
• Sch. 1 para. 13(c) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(2)
• Sch. 1 para. 14 heading word substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(3)
• Sch. 1 para. 14(1) word substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(3)
• Sch. 1 para. 14(2)(a) word substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(3)
• Sch. 1 para. 14(2)(b) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(3)
• Sch. 1 para. 16 heading words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(4)(a)
• Sch. 1 para. 16(2) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(4)(a)
• Sch. 1 para. 16(1) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(4)(b)(i)
• Sch. 1 para. 16(1)(b) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(4)(b)(ii)
• Sch. 1 para. 16(3) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(4)(c)(i)
• Sch. 1 para. 16(3) words omitted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(4)(c)(ii)
• Sch. 1 para. 17(1) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(5)
• Sch. 1 para. 17(3) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(5)
• Sch. 1 para. 18(1) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(6)
• Sch. 1 para. 18(3) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(6)
• Sch. 1 para. 19 heading words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(7)
• Sch. 1 para. 19(1) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(7)
• Sch. 1 para. 20 substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(8)
• Sch. 1 para. 26(1)(a)(i) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(9)(a)
• Sch. 1 para. 26(3) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(9)(a)
• Sch. 1 para. 26(2) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(9)(b)(i)
• Sch. 1 para. 26(2) words omitted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(9)(b)(ii)
• Sch. 1 para. 27 words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(10)
• Sch. 1 para. 28 words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(11)
• Sch. 1 para. 29(1)(a)(b) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(12)
• Sch. 1 para. 33(1)(2) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(13)
• Sch. 1 para. 34(1) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(14)
• Sch. 1 para. 34(4) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(14)
• Sch. 1 para. 34(5) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(14)
• Sch. 1 para. 34(6) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(14)
• Sch. 1 para. 35(2) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(15)
• Sch. 1 para. 35(4)(b) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(15)
• Sch. 1 para. 35(5) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(15)
• Sch. 1 para. 35(6) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(15)
• Sch. 1 para. 35(7) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(15)
• Sch. 1 para. 36(1) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(16)
• Sch. 1 para. 36(2) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(16)
• Sch. 1 para. 36(3) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(16)
• Sch. 1 para. 37 words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(17)
• Sch. 1 para. 38 words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(18)
• Sch. 1 para. 39(1) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(19)
• Sch. 1 para. 40 words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(20)
• Sch. 1 para. 41 and heading words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(21)
• Sch. 1 para. 42 and heading words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(22)
• Sch. 1 para. 43 and heading words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(23)
• Sch. 1 para. 44 heading words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(24)(a)
• Sch. 1 para. 44(1) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(24)(a)
• Sch. 1 para. 44(2)(c) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(24)(a)
• Sch. 1 para. 44(2)(m) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(24)(a)
• Sch. 1 para. 44(3) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(24)(b)(i)
• Sch. 1 para. 44(4)(5) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(24)(b)(i)
• Sch. 1 para. 44(3) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(24)(b)(ii)
• Sch. 1 para. 44(4)(5) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(24)(b)(ii)
• Sch. 1 para. 45 and heading words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(25)
• Sch. 1 para. 46(1) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(26)(a)
• Sch. 1 para. 46(2)(b) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(26)(a)
• Sch. 1 para. 46(3) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(26)(a)
• Sch. 1 para. 46(5)-(8) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(26)(a)
• Sch. 1 para. 46(4) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(26)(b)
• Sch. 1 para. 46 heading words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(26)
• Sch. 1 para. 47 heading words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(27)
• Sch. 1 para. 47(1)-(3) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(27)
• Sch. 1 para. 47(4)(b) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(27)
• Sch. 1 para. 48(2)-(5) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(28)
• Sch. 1 para. 49(1)-(4) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(29)
• Sch. 1 para. 50(1)-(3) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(30)
• Sch. 1 para. 50(4)(a) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(30)
• Sch. 1 para. 50(5) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(30)
• Sch. 1 para. 52(6) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(31)
• Sch. 1 para. 53(b) words substituted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(32)
• Sch. 1 para. 56 inserted by National Health Service (Primary Ophthalmic Services) (Miscellaneous Amendments and Transitional Provisions) 2013 Sch. 1 para. 12(33)
• Sch. 1 para. 51(1) words substituted by Health Care and Associated Professions (Indemnity Arrangements) 2014 Sch. 2 para. 12(a)(i)
• Sch. 1 para. 51(1)(a) substituted by Health Care and Associated Professions (Indemnity Arrangements) 2014 Sch. 2 para. 12(a)(ii)
• Sch. 1 para. 51(1)(b) words substituted by Health Care and Associated Professions (Indemnity Arrangements) 2014 Sch. 2 para. 12(a)(iii)
• Sch. 1 para. 51(2)(a) words substituted by Health Care and Associated Professions (Indemnity Arrangements) 2014 Sch. 2 para. 12(b)
• Sch. 1 para. 51(2)(aa) inserted by Health Care and Associated Professions (Indemnity Arrangements) 2014 Sch. 2 para. 12(c)
• Sch. 1 para. 51(2)(b) words substituted by Health Care and Associated Professions (Indemnity Arrangements) 2014 Sch. 2 para. 12(d)
• Sch. 1 para. 38 words substituted by National Health Service (Ophthalmic Services and Optical Charges and Payments) 2023 reg. 2(4)
• Sch. 1 para. 19(2) word omitted by National Health Service (Ophthalmic Services and Optical Charges and Payments) 2024 reg. 2(7)(a)(i)
• Sch. 1 para. 19(2)(d) and word inserted by National Health Service (Ophthalmic Services and Optical Charges and Payments) 2024 reg. 2(7)(a)(ii)
• Sch. 1 para. 21(1) Sch. 1 para. 21 renumbered as Sch. 1 para. 21(1) by National Health Service (Ophthalmic Services and Optical Charges and Payments) 2024 reg. 2(7)(b)(i)
• Sch. 1 para. 21(1) words substituted by National Health Service (Ophthalmic Services and Optical Charges and Payments) 2024 reg. 2(7)(b)(i)
• Sch. 1 para. 21(2) inserted by National Health Service (Ophthalmic Services and Optical Charges and Payments) 2024 reg. 2(7)(b)(ii)