OpenLegislation

Paragraph 23 Making of complaints

Changes not yet applied. Later legislation changes this provision in ways not yet written into the text below:

(1)

A complaint may be made by or, with his consent, on behalf of a patient or former patient, who is receiving or has received services under the contract, or—

(a)

where the patient is a child, by—

(i)

a parent;

(ii)

a person duly authorised by a local authority to whose care the child has been committed under the provisions of the Children Act 1989; or

(iii)

a person duly authorised by a voluntary organisation by which is accommodating the child under the provisions of that Act; or

(b)

where the patient is incapable of making a complaint, by a relative or other adult person who has an interest in his welfare.

(2)

Where a patient has died, a complaint may be made by a relative or other adult person who had an interest in his welfare or, where the patient falls within sub-paragraph (1)(a)(ii) or (iii), by the local authority or voluntary organisation.