Paragraph 11 I1I2

In this Schedule—

• “complainant” means the person making a qualifying complaint;

• “parties”, in relation to a qualifying complaint, means—

  1. (a)

     the complainant, and

  2. (b)

     the governing body of the institution about which the complaint is made;

• “reviewer”, in relation to the review of a qualifying complaint under a scheme, means the individual who is reviewing the complaint.